Get in Touch with Test Design

At Test Design, we are committed to providing every player with a premium experience — and that includes fast, friendly, and knowledgeable support whenever you need it. Whether you have a question about your account, a bonus, a payment, or anything else, our team is here to help.

24/7 Customer Support

Our dedicated support team is available 24 hours a day, 7 days a week, so you never have to wait long for an answer. No matter the time of day or night, a member of our team will be on hand to assist you.

Ways to Contact Us

• Live Chat: The quickest way to reach us. Click the live chat icon available on any page of the site to connect with a support agent instantly.
• Email: For less urgent enquiries, you are welcome to send us a detailed message and we will respond as promptly as possible.

Before You Contact Us

You may find an instant answer to your question in our Help Centre. We cover a wide range of topics including:

• Account registration and verification
• Deposits and withdrawals
• Bonuses and promotions
• Responsible gambling tools
• Technical issues

Payment Enquiries

If your query relates to a payment, please have the following information ready to help us resolve your issue as quickly as possible:

• Your registered username or email address
• The payment method used (e.g. Visa, Mastercard, PayPal, Skrill, or Neteller)
• The transaction amount and date

Please note that withdrawals are processed within 1–3 business days and the minimum withdrawal amount is £20.

Responsible Gambling Support

If you are concerned about your gambling or the gambling of someone you know, please contact our support team immediately. We take responsible gambling very seriously and offer a range of tools to help you stay in control. You can also seek independent advice from organisations such as GamCare and BeGambleAware.

Licensing & Regulatory Enquiries

Test Design operates under licence number #123456, issued by the UK Gambling Commission (UKGC). If you have a complaint that has not been resolved to your satisfaction through our internal process, you have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider, as directed by the UKGC.

Our Commitment to You

As a premium online casino trusted by UK players, we take every enquiry seriously. Our goal is to ensure that every interaction with our support team leaves you feeling valued and fully assisted. We look forward to hearing from you.

New players only. Min deposit £10. Wagering requirement 35x. T&C apply.